Knowing you want a comprehensive, adaptable, long-term solution for mapping field assets, we support our software with industry-leading service. Our support team makes certain CartoPac solutions precisely serve your needs, covering all aspects of hardware, configuration, software and training.
Every single user of a deployed CartoPac solution has full access to support—a direct line to the definitive answers he or she needs. We offer on-going live support by phone, e-mail or the Web and guarantee a prompt response and resolution to every support request.
Fully-integrated field data collection solutions often involve multiple hardware and software components from multiple vendors. Cartopac's Total Solution Support provides a single point-of-contact for any and all support questions, for all hardware and components related to the CartoPac solution.
CartoPac Total Solution Support includes:
- Full support for set-up, integration and use
- Complete, direct access for every user of the deployed solution
- Unlimited incidents
- Single point-of-contact for any questions on all integrated solution components from any vendor
- Component updates, monitoring and notification by CartoPac
- 24-hour hot-swap replacement on all operational components
- Use of CartoPac's priority support agreements with third-party vendors for the total solution
- Guaranteed response and resolution to all support requests
Pre- and post-deployment, our expert, field-experienced support staff are on-call for any issues that might arise—the fundamentals of forms-based field data collection, hardware troubleshooting, report customization, complex data management, productivity tools, or interfacing with third-party hardware and software.
CartoPac's dedicated, field-experienced support team guarantees you get a fully functional, optimal solution for enterprise-level data collection—and an immediate return on investment.
CartoPac's concise training focuses on getting your staff up and running quickly and effectively. CartoPac's proven training system will enable all skill levels to immediately utilize the CartoPac technology.
Training topics including:
- Basic use of field applications
- Start-to-finish deployment
- Configuration
- Project development and setup
- Customizing forms and reports
- Editing, maintaining and distributing applications
- Synchronizing office and field data
- Post-processing GPS data
- Automating reporting
- Integrating hardware and software components
From basic field-data-collection "best practices" to customized training for industry-specific solutions, CartoPac offers numerous training option to meet different organizational needs and stages of solution deployment.
On-site training
We can provide on-site training in support of specific solutions. Our concise programs vary from one-day field training to three-day bundled trainings for your data administrators, office technicians and field staff.
Certified Training Program
Our train-the-trainer programs provide you with all the knowledge and resources you need for internal training.
Web-based training
Our pre-recorded web-based training modules are accessible 24/7 and cover a wide array of topics to enable your staff.
Webinar Training
We offer industry-specific, specialized and standardized webinar trainings to meet the needs of both office and field personnel.
More Than GPS Mapping Software: fully integrated mobile solutions
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