Before calling CartoPac Support -- submit your support request using this form:

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Diagnostic Information (Error Message/Merge Log information):
Describe the problem: (*Be as specific as possible when you explain the problem. When did the problem begin? Does it occur consistently or only sometimes? Is there a pattern? Describe the steps you were taking when the problem occurred. Describe actual behavior more than technical speculation. “While I was doing such‐and‐so, the following happened” usually is the best way to zero in. Have you been able to recreate the problem using the same steps? Walk through, step‐by‐step, and, if possible, discover every stylus tap that is necessary to cause the problem to recur. Restart the mobile device. Does the problem still occur?)
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